How we work

Forward-deployed engineering.

Most software for Africa’s essential services is designed far away. We do the opposite. A forward-deployed engineer from Avail works inside your organisation — learning your workflows, sitting with your staff and users — and builds what you actually need.
Work with us
How we work

Forward-deployed. Built with you, on the ground.

  • 1

    Embed

    Our engineers spend time in the clinic, the co-op or the ward office before writing code.
  • 2

    Build

    We ship small, working tools fast, on channels people already use.
  • 3

    Measure

    We report against the Availability Index and keep improving until we hit 80%.
Works over
  • WhatsApp
  • SMS
  • USSD
  • Voice
  • Web
  • Android
Engagement models

Start small. Keep what works.

  • 2 weeks

    Discovery sprint

    On-site research, problem map, prototype.
  • 6–12 weeks

    Build & deploy

    Working tool in users’ hands, training, Availability Index baseline.
  • Ongoing

    Run & improve

    Hosting, support, monthly Index report.
The Availability Index

Our measure: 80% or it isn't done.

A service only counts as available when people can actually use it. In every deployment we track four steps and aim for at least 80% on each.
  • 80%

    Reach

    They can get to it — on the phone they already have.
  • 80%

    Understand

    In their own language, at their reading level.
  • 80%

    Act

    They can do something with it, today.
  • 80%

    Benefit

    Their harvest, health or community improves.
Tech we’re fluent in

Proven tools, chosen for the job.

  • Python/Django
  • TypeScript
  • React Native
  • Flutter
  • PostgreSQL
  • Supabase
  • Oracle Cloud Infrastructure
  • Microsoft Azure
  • WhatsApp Business API
  • USSD/SMS gateways
  • LLM fine-tuning and evaluation

Have a problem worth solving?

Tell us about your clinic, farmer group or programme. We reply within two working days.
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